How Banco Santander Improved its Digital Onboarding Process with LOQR’s Platform V3

As customer expectations continue to evolve towards faster, more convenient, and fully digital banking services, financial institutions are investing heavily in technologies that simplify and secure the customer onboarding experience. Digital account opening has become a key competitive differentiator, requiring solutions that balance speed, regulatory compliance, and user experience.

Banco Santander Portugal has taken a significant step towards improving its digital onboarding process by implementing LOQR’s Platform V3. By introducing a fully autonomous, biometric-based onboarding journey, Santander streamlined the account opening process, reduced friction, and improved accessibility while maintaining high standards of security and regulatory compliance.

The Opportunity

Santander had already implemented LOQR’s digital account opening solution. However, the bank identified an opportunity to redefine the onboarding experience, eliminating any remaining friction points and enhancing customer experience and autonomy.
Santander aimed for a step-change in user experience.

The Innovation 

With the migration to LOQR Platform V3, Santander has introduced a new onboarding paradigm centered on identity verification through video selfie. Customers using their ID card can now confirm their identity through a quick video selfie, removing the need for a live video call.

The result is a streamlined journey that combines automation, usability, and compliance in a single flow. 

Download the Whitepaper