Revolutionising In-Branch Experiences with LOQR

As the banking industry continues to evolve, the challenge is no longer whether digital transformation is necessary, but how to implement it in a way that combines security, efficiency, and customer satisfaction. At LOQR, we recognise that while digital channels are expanding and becoming increasingly essential in daily activities, physical branches still play a vital role in delivering personalised financial services. That’s why we’ve developed LOQR at the Branch, a seamless, paperless solution that links in-person service with digital convenience.

Digital Onboarding Experience 

LOQR at the Branch is a fully digital solution tailored for in-branch use, enabling banks to streamline onboarding, customer data updates, and credit applications – all without the traditional paperwork. Whether customers prefer a self-service experience or support from a bank operator, LOQR enables a fully digital approach within physical branches. 

Our solution offers two flexible formats to meet customer preferences and expectations as well as operational needs: 

Self-Service Kiosk: Empowering Autonomy

With self-service kiosks, customers in a bank branch can manage their needs independently through an intuitive interface. These smart kiosks enable users to open a new bank account, update personal or financial information, and even apply for consumer credit.  

The entire process is 100% digital, secure, and can be completed in just a few minutes. With biometric verification and real-time validations, users are guided through a frictionless journey that eliminates queues, paperwork, and manual intervention. 

This solution improves the customer experience with a fast and simple solution, while reducing operational costs by freeing up branch operators to focus on more complex or personalised services.

Assisted Journeys with Operator Support

Our solution also supports assisted digital journeys. In this model, a bank operator helps guide the process, validating identity, documents and providing any necessary assistance – all while maintaining a fully paperless digital experience. From account opening to data updates or credit applications, the operator ensures that the entire journey remains compliant and secure, leveraging LOQR’s robust identity and data management Platform.  

This approach balances digital innovation with the comfort of human interaction, making digital solutions accessible to all customer segments, regardless of their digital literacy level. 

Why Choose LOQR’s solution?

✅ Paperless Efficiency: Reduce operational costs and minimise the risk of errors with a fully digital process.
✅ Regulatory Compliance: Ensure eIDAS, AML, KYC, and GDPR adherence.
✅ Seamless Integration: Easily integrate with core banking systems and existing branch infrastructure.
✅ Enhanced User Experience: Deliver faster, simpler and improved services tailored to each customer’s preferences.
✅ Scalable Deployment: Whether it’s a large or small-scale bank, LOQR’s solution is ready to scale. 

Bringing Digital Transformation to Everyone

LOQR at the Branch is more than just a digital solution – it’s a vision for the future of customer service in banking. By offering both autonomous and assisted options, LOQR empowers financial institutions to meet the demands of the modern consumer while retaining the value of physical presence. With LOQR, banks can truly offer the best of both worlds with the trust of face-to-face service, and the convenience of digital innovation. 

Ready to transform your branch experience? Contact us today to discover how we can redefine your customer journey!