Digital Account Opening: A seamless digital experience

At LOQR, providing simple and convenient solutions to our clients has always been a target to pursue as part of our strategy. Our goal is for our clients to have access to a single place where data is gathered, detailed information about each journey is displayed, and customer service operations are streamlined. This way, with a fast time to market, our solutions are designed to guarantee scalability and adaptability, meeting the ever-changing demands of financial institutions seamlessly. 

One of the key capabilities of our Platform is our out-of-the-box journeys, without the need for additional adaptations. But this time, we have taken a new step forward, enabling customers to open a digital bank account without the need to perform an assisted video interview and having the contracts digitally signed in just a few minutes.  

With this solution also comes the possibility of expanding into new markets, allowing our clients to amplify their customer base and reduce implementation time.  

Opening a digital bank account made easy

Since 2017, our digital account opening journey has been running successfully with thousands of remote account openings. We deliver a secure, fast, and compliant experience when opening a new digital bank account.  

With LINCE qualification, LOQR’s Platform makes it now possible to open a bank account without the customer having to undergo an assisted video interview. This solution has evolved significantly, offering customers an improved, streamlined and user-friendly journey, with enhanced overall satisfaction and engagement with the banking services offered. 

Our out-of-the-box digital account opening journey is designed to be fully compliant with all applicable regulations (Article 25 nº c) iv) 4 of law 83/2017 of 18 august), ensuring that our solution meets the highest standards of security and legal requirements.  

How can clients benefit from LOQR’s solution?

1. Saves Time and Resources 

By adopting this optimised digital account opening journey, financial institutions can save significant time and investment. The streamlined process reduces the need for manual intervention and the need for extensive customisation or development, maintenance and support, allowing for faster deployment and quicker onboarding of new customers. This efficiency translates into cost savings and a faster return on investment. 

2. Improved User Experience 

Our customer-centric journey is designed to be intuitive and more efficient, guiding customers through each step with clear instructions and minimal friction. Without having to perform a video interview with an operator, customers can open their bank account even faster and more effectively by significantly saving time and meeting the expectations of today’s customers for a fast, convenient, and anytime/anywhere banking experience. This user-centric approach improves the overall customer experience, leading to greater convenience and efficiency, increased loyalty, and a positive word-of-mouth.  

3. Expanded Customer Base 

With a more seamless and user-friendly process, financial institutions can attract and retain more customers, driving growth and increasing market share. Additionally, the reduced implementation time means a faster go-to-market, reducing operational costs and improving onboarding success rates. 

 

Talk to our team to find out more about how the complex can be made simple when opening a digital bank account.